Santander Consumer Bank belongs to one of the largest financial groups in the world and received the ‘Customer-Friendly Company’ emblem for the second year in a row. To increase the level of client satisfaction, the Bank decided to update its website.

The main task was to improve the intuitiveness and to greatly simplify the maintenance service. Graphic design was provided by the client, however, our role was to implement a wide range of functionalities to the service.

Clients appreciate the ease of use within the intuitive 'map’ of bank branches and locations. We also implemented SOLR - full-text search which suggests the most commonly searched phrases, similar to the one written by the Internet users. A huge emphasis was put on responsiveness, and the service seamlessly adjusts to mobile device resolutions.

The panel also contains mechanisms which support versioning, editing templates of the service, and user rights management within the file repository.

"We decided to use the Edito CMS system as it is an efficient and intuitive tool which allows for expansion to the Internet service. In addition, this platform optimises work, increases efficiency and minimises the costs of future updates." - concludes Michał Kunysz, Internet Marketing Manager at Santander Consumer Bank S.A.

• Modern image of the Bank,
• Redesigned, transparent information architecture,
• easier access to products and information about them,
• responsiveness of the service increasing the group of potential clients,
• significant facilitation and improvement of service management.