GT Group Tomaszek is a family company with over 30 years of experience in the household appliances/electronics industry. It is one of the industry leaders in Poland, offering a wide range of products and services under 6 recognizable brands, among others Max Elektro, Max Kuchnie and Kernau.

The company is present on the Polish market in over 730 points of sale located throughout the country. It employs over 500 employees who provide customers with the highest level of service.

For GT Group Tomaszek, we developed the implementation of the LOGITO platform, the main goal of which in the organization was to digitize processes related to sales activities. We focused on functions that facilitate the management of complaints and orders, as well as HR processes.

As part of the project, we implemented modules covering important elements of the company's daily challenges. Due to the large number of goods sold, we treated the modules facilitating and optimizing the work of complaint departments as the most important. We focused on their functionality and the course of the process tailored to the organization.

The prepared solutions were designed to facilitate complaint handling through integration with the ERP system in the field of linking complaints with invoices related to the database of contractors and customers, the database of submitted materials, e.g. product photos, order history, employee comments and the schedule of requests, eliminating the risk of exceeding the deadline for responding to a complaint.

The courier complaints module was built in a similar way, which, in addition, thanks to the authorizations and assignment of the request to a specific employee, allowed the complaint to be sent to the appropriate department.

We have also optimized the handling of HR areas such as the vacation and absence schedule, employee list, onboarding, and remote work management. In addition, we have facilitated the processes of submitting employee applications and built an internal company knowledge base.

The functionalities of the LOGITO platform that we have implemented in the company.

• Recording contracts
• Handling and managing customer complaints
• Integration of forms from the online store
• Integration with the ERP system, related to complaint handling
• Generate courier links to track your shipments
• Creating and managing courier complaints, based on existing requests for problems with orders
• Ability to generate PDF based on complaint submissions
• Option to view external reports - in accordance with the permissions granted by the Administrator
• Handling the process related to remote work
• Possibility to create an account in Logito for a new employee along with specifying the equipment and accesses that should be given
• File management in the "Knowledge Base" module
• Ability to manage employee absences
• Publication of reports in the form of dashboards