Product Purchase Module with Cutting Service

view online

Kronospan is a leader in manufacturing materials for the furniture and woodworking industry, focusing on high quality and environmental care. The company has over 40 production plants in Europe, the United States, and China.

Challenges

Due to the nature of Kronospan's business, which includes the sale of furniture boards and countertops, the standard product catalog did not allow for customization to individual customer needs.

Customers could not order boards cut and edged to size, which limited the personalization of orders and affected customer satisfaction.

Goals and tasks

To address these challenges, integration with an external partner, e-rozrys, was initiated to enable the sale of custom-sized products. The project tasks included:

• Adding a "Custom Cutting Order" button on the product page.
   
• Displaying a configuration window where the customer can:
  • Select the product for cutting.
  • Set the dimensions and quantity of cut boards.
  • Choose the edging.
  • Select the grain direction.
  • Decide on the delivery of waste materials.
• Providing the customer with the costs of the customized order before placing it, detailing the costs of individual services.
   
• Generating a cutting plan file and sending it to the appropriate unit for execution.
   
• Order handling through the strefaplyt.pl.
   
• Post-sale contact with the customer to arrange a convenient form of transport.

Benefits for Kronospan

• Improved Production Processes: Integration with e-rozrys allows for better management of orders and technical documentation, streamlining the entire production process.
   
• Reduced Order Fulfillment Time: Faster preparation of technical documentation via the e-rozrys system enables quicker production start and order completion, enhancing operational efficiency.
   
• Better Quality Control: Automating the cutting and edging process allows for more precise monitoring of workmanship quality, minimizing the risk of errors and complaints.
   
• Efficient Use of Materials and Waste: The e-rozrys system optimizes material use, reducing waste and saving raw materials.

Benefits for Customers

• Time and Cost Savings: Customers can order ready-to-use products tailored to their specific needs, eliminating the need for self-cutting and edging.
   
• No Need for Special Tools: Customers do not need to invest in specialized cutting and edging tools, which is especially beneficial for those undertaking personal renovations.
   
• Online Product Ordering: Customers can order custom-sized and edged products directly online, increasing shopping convenience.
   
• Product Personalization: Customers can customize products to their needs, choosing appropriate dimensions, edge types, and grain direction.

The implementation of this module benefits the company by automating processes, improving accuracy, optimizing resources, and increasing competitiveness. Customers benefit from faster order fulfillment, better product quality, greater transparency, and personalization options, leading to higher satisfaction and loyalty.