How can an intranet solve communication problems in a company?

Data collected by Fierce Inc. shows that as many as 86% of employees believe that lack of cooperation or communication problems within the company are the cause of failures in the workplace.

However, we can deal with many contemporary challenges and difficulties related to information exchange processes with the help of appropriate tools. One of them, which effectively improves internal communication, is the intranet.

The most common communication problems in the company

Internal communication is all processes related to the exchange of information between employees. Thanks to it, employees have access to current company knowledge, are aware of the organization's goals and are more motivated and engaged.

Therefore, maintaining high communication efficiency should be one of the priorities for companies that want to continue developing and building a strong position on the market.

The process of exchanging information between employees does not always proceed in accordance with our expectations. The growth of the organization, the constant expansion of the knowledge base or changes in the work model can lead to the emergence of certain difficulties and challenges. It is therefore worth familiarizing yourself with the most common communication problems in the company and finding out how to deal with them.

The emergence of information silos

As a company grows, its organizational structure often changes. New departments, teams, and sections appear. This is a natural process that facilitates management and increases the flexibility of the company's operations. However, it can also cause certain problems related to access to information.

Each team can build its own knowledge base that other employees do not have access to. We call this the creation of information silos.

The situation described can cause numerous complications. Due to information silos, employees employed in different units will not have the same access to knowledge, which will negatively affect their efficiency.  

Additionally, it may also happen that individual teams will describe the same procedure in different ways, which will lead to organizational chaos. It is also easy to exclude employees from processes such as internal recruitment targeted only at a narrow group of recipients.

Difficulties communicating with remote and hybrid workers

The spread of remote and hybrid work is a phenomenon that has undoubtedly brought benefits to both companies and their employees. However, it cannot be denied that it has also contributed to the emergence of certain complications, among which it is certainly worth mentioning communication problems in the company.

In companies that have not implemented tools that facilitate the exchange of information, such as intranets, employees working from home often do not have the same access to knowledge as those who are in the office every day. In addition, they also have to struggle with difficult communication with other team members.

Changing employee preferences

Organizations that focus on continuous development must be aware of the fact that preferences and habits regarding internal communication are constantly changing. Currently, many employees would like to be able to use a centralized knowledge base that would allow for easy and quick finding of necessary information and documents.

Employees often want to have convenient access to data from their phones or tablets. The lack of tools that provide such capabilities negatively affects employee satisfaction and motivation and prevents internal communication from being fully effective.

The above problems are just some of the challenges that exist in various organizations. To find out what difficulties we are dealing with in the case of our company, we need to examine the expectations of our employees.

Intranet – a tool for streamlining communication within a company

To solve these and other communication problems in a company, it is necessary to take appropriate actions. One of them is to implement a professional tool for exchanging information - an intranet. Such a system offers many useful functionalities.

Intranet – what does it offer?

The intranet application is a tool that provides access to practical functionalities such as a document database, full-text search engine, address book, dynamic forms, link directory, event calendar and notice board. Additionally, it allows users to get involved in creating content, by publishing their own photo galleries or adding comments and reactions to published articles.

How does an intranet address communication problems in a company?

As you can see, implementing an intranet is a solution that can bring many significant benefits. However, how exactly will its functionalities address communication problems in the company?

• Information silos. Creating a centralized database of information, documents and links available to all employees will allow, among other things, to eliminate the phenomenon of information silos. Every employee will have access to the most important information and company knowledge. Thanks to the fact that all procedures will be described in one place, it will also be possible to avoid organizational chaos and streamline content updates.
• Work mode. The intranet will also allow for solving communication problems with remote or hybrid employees. All messages about changes, as well as information about upcoming events, can be made available in one system, accessible from anywhere and at any time.
• Access to information. If we decide to implement a modern solution such as Ideo Intranet, access to all necessary information will also be possible from mobile devices. Thanks to this, it will be possible to respond to the expectations of employees related to communication in the company.

More than just solving communication problems in your company – additional intranet functionalities

Intranet is a tool whose implementation can help solve the most important communication problems in a company. However, its numerous functionalities will also allow for optimizing other areas of the company's operations. A professional system will, for example, make it easier to handle employee matters, such as submitting applications using dynamic forms or reserving resources. We should also not forget about the important role of the intranet in HR processes and onboarding new employees.

To sum up

Implementing an intranet in a company is an effective way to solve many communication problems. It is not only a tool that centralizes information and facilitates access to it, but also supports employee engagement, improves efficiency and contributes to the creation of a coherent organizational culture.

It is therefore worth considering investing in a professional intranet system that will not only solve current communication challenges, but will also become the foundation for the further development of the company in a dynamically changing business environment.